Users/visitors are informed that UNU Hotels & Resorts uses cookies to collect and store information regarding personal preferences for website access, such as: sending one or more cookies or anonymous identifiers that collect data related to browser preferences and the visited pages. The handling is carried out in an automatized manner with no personal contact with the obtained data.  

The data handling intends to improve and personalize the browsing experience on our website. We are committed to observing the principles of data protection and ensuring that it is used in accordance with the indicated objectives, in such a way that it will not be allowed to be used for diverse and/or unconnected purposes.

We guarantee that the users have option to disable the cookies or personalize them according to their interests at any time. This can be done through tools from the browser itself to prevent the installation of cookies or the removal of those already installed, enabling the self-management of them. Potential alterations may interfere in the user interaction with our website, including the possibility of errors in some of its features. Some cookies are essential to the fluid navigation and use of the available resources and without which, some services/features will not be accessed and provided.

We store information related to the access of the users to our website on our database which may include, but is not limited to, the IP address, the accessed pages, the access times and dates and the device used, all in agreement with the current data protection legislation.

Such information, should it be necessary, shall be used for the regular exercise of rights, such as: complying with judicial orders, defense of rights against users in legal or administrative proceedings, including internal or public investigations, with the aim of investigating practices that may cause damage of any nature, as well as committing crimes in virtual environments.

We may possibly collect personal data from or about users which have been voluntarily input during the browsing experience on the website. We prioritize the users’ email as the main point of contact for communication about possible requests and queries.

We offer the users the right at any time to request the deregistration and exclusion of personal information from the database; this procedure will not be done immediately but will keep to a reasonable timeline for deletion. We stress that in some exceptional cases, we will be prevented from doing so due to legal obligations set out in the Data Protection General Law and current norms referring to data retention. In such situations, the users will be informed about the impossibility of excluding their data.

User personal data shall be used for the following purposes:

(i) consumer profile identification and registration update;

(ii) guarantee user security;

(iii) preparation of statistics to measure website access, ensuring the anonymity of the users, including for purposes to enhance and understand the profiles that have demonstrated interest.

The aforementioned policy, in order to remain in line with the best data protection practices, may undergo adjustments at any time without any necessity of prior warning or consent. We therefore commit to maintaining the updated version on the website.

In the case of questions, please get in touch through our communication channels, preferably:


UNU Hotels & Resorts uses stored cookies to enhance the user experience and facilitate browsing. Accessing the portal implies agreement with this conduct, which is in line with the Personal Data Protection and Privacy Policy. YES, I ACCEPT